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The Institute of Customs & Freight Forwarding
The body for customs compliance\and freight forwarding professionals
Our Vision
“Empowering Excellence, Ensuring Integrity in the Freight Forwarding & Customs Industry’’: The ICFF envisions a future where customs compliance and freight forwarding professionals are universally recognized for their unwavering commitment to ethical standards, continuous learning, and expertise. We strive to be the catalyst for a dynamic, collaborative, and socially responsible industry that contributes significantly to global trade and development.”
Our Mission
“The Institute of Customs & Freight Forwarding (ICFF) is dedicated to shaping a thriving community of professionals in customs compliance and freight forwarding. Our mission is multi-faceted, encompassing 6 key pillars:
- Professional Standards
- Recognition and Approval
- Networking and Collaboration
- Advocacy
- Lifelong Learning and Professional Development
- Research and Knowledge Dissemination
Who We Are
At the Institute of Customs & Freight Forwarding, we’re more than just an association; we’re the cornerstone of excellence in the customs compliance and freight forwarding realm. Our focus is clear: to cultivate standards of proficiency, ethics, and professional demeanour within the industry. We take pride in celebrating the accomplishments and expertise of our esteemed members, fostering a culture of recognition and appreciation. Through robust networking and collaborative efforts, we pave the way for opportunities, empowering professionals to thrive in a dynamic and ever-evolving landscape. Join us in shaping the future of customs and freight forwarding.
Our Board Members
Ingrid du Buisso
President
Ingrid Du Buisson is the Director: Learning & Development at
DHL Express ZA and is also the current President and Chairperson
of the Institute for Customs & Freight Forwarding (ICFF). Ingrid
commenced her career in skills development and training in 1995
with the Maritime Industry Training Board (MITB). She holds various
qualifications in the field of learning and development, as well as
business and project management respectively. Ingrid obtained
a Master of Science Degree in the Management of Technology
and Innovation (MSc), and had been appointed previously by the
Accountant General (National Treasury), as the Deputy Chairperson:
Professionalization for the Interim Supply Chain Management
Council. Ingrid also previously held the portfolio as Executive Officer
Forwarding & Clearing within the Transport Education Training
Authority for 21 years.
Over her career span, Ingrid has collaborated with both Industry and the public sector (Dept. National Treasury & Dept. Trade & Industry) in developing learnerships and occupational qualifications in the field of International Trade and Logistics, as well as Supply Chain Management. Ingrid also facilitated the development of occupational qualifications in Supply Chain Management in partnership with the QCTO and various Supply Chain constituents and has developed in collaboration with industry a career framework for Supply Chain Management in International Logistics in an attempt to professionalize the industry. Ingrid’s passion continues to ensure that employees within DHL Express ZA are well developed, and endeavours to continue doing so for the industry through her participation as President of the ICFF.
Over her career span, Ingrid has collaborated with both Industry and the public sector (Dept. National Treasury & Dept. Trade & Industry) in developing learnerships and occupational qualifications in the field of International Trade and Logistics, as well as Supply Chain Management. Ingrid also facilitated the development of occupational qualifications in Supply Chain Management in partnership with the QCTO and various Supply Chain constituents and has developed in collaboration with industry a career framework for Supply Chain Management in International Logistics in an attempt to professionalize the industry. Ingrid’s passion continues to ensure that employees within DHL Express ZA are well developed, and endeavours to continue doing so for the industry through her participation as President of the ICFF.
Yolandi Dercksen
Vice-President
Yolandi Dercksen is a distinguished professional with a robust
background in coaching, training, skills development, and
education. As the Vice-President of the Institute of Customs and
Freight Forwarding (ICFF), Yolandi brings a wealth of experience and
expertise to her role.
With over two decades of experience in the corporate arena spanning diverse industries including logistics, banking, training, coaching and mentoring. Yolandi has established herself as a trusted leader in her field. She holds credentials as a registered assessor and moderator with both SETA, TETA & QCTO, underscoring her commitment to upholding standards of excellence in education and training.
Yolandi is a qualified Occupationally Directed-Education, Training & Development Practitioner, and her 17 years of dedicated service in the coaching, training, and education sector showcase her passion for personal and professional growth.
In addition to her coaching and training acumen, Yolandi is adept in business and life NeuroCoaching, employing innovative methodologies to empower individuals and organizations to achieve their objectives. She is certified as an Enneagram Practitioner, COMENSA Master Coach, COMENSA Senior Mentor, and mBraining International Coach and trainer, further enhancing her capacity to drive positive change and transformation.
Yolandi’s unwavering commitment to continuous learning and her passion for fostering growth make her an invaluable asset to the Institute of Customs and Freight Forwarding. Her leadership, expertise, and dedication inspire others to excel in their roles and contribute meaningfully to the customs and freight forwarding industry.
With over two decades of experience in the corporate arena spanning diverse industries including logistics, banking, training, coaching and mentoring. Yolandi has established herself as a trusted leader in her field. She holds credentials as a registered assessor and moderator with both SETA, TETA & QCTO, underscoring her commitment to upholding standards of excellence in education and training.
Yolandi is a qualified Occupationally Directed-Education, Training & Development Practitioner, and her 17 years of dedicated service in the coaching, training, and education sector showcase her passion for personal and professional growth.
In addition to her coaching and training acumen, Yolandi is adept in business and life NeuroCoaching, employing innovative methodologies to empower individuals and organizations to achieve their objectives. She is certified as an Enneagram Practitioner, COMENSA Master Coach, COMENSA Senior Mentor, and mBraining International Coach and trainer, further enhancing her capacity to drive positive change and transformation.
Yolandi’s unwavering commitment to continuous learning and her passion for fostering growth make her an invaluable asset to the Institute of Customs and Freight Forwarding. Her leadership, expertise, and dedication inspire others to excel in their roles and contribute meaningfully to the customs and freight forwarding industry.
Jackie Chippendale
Treasurer
Jackie Chippendale is a seasoned professional with a rich tapestry
of experiences across various domains, notably in Human Resources
Management, administration, and community engagement. With
a career spanning over two decades, Jackie has continuously
demonstrated exceptional dedication, leadership, and expertise in
every role undertaken.
In 2002, Jackie joined JF Hillebrand South Africa as an Office and HR Administrator, initiating their foray into the realm of human resources management. Within this role, Jackie laid the groundwork for comprehensive HR practices within the organization, eventually ascending to the position of Human Resources Manager, overseeing operations in South Africa and subsequently across Africa, Middle East, and India.
Throughout her tenure at JF Hillebrand, Jackie spearheaded numerous initiatives, including the implementation of robust recruitment and selection processes, ensuring workplace safety compliance, and fostering employee engagement and development. Her exemplary performance and dedication led to successive promotions, ultimately culminating in her current role as Head of Human Resources BWS MEA.
Jackie’s professional journey is characterized by a relentless pursuit of excellence, a steadfast commitment to organizational growth, and a profound dedication to community welfare. With a wealth of experience, a proven track record of success, and a passion for making a difference, Jackie continues to inspire and empower those around her, leaving an indelible mark wherever she goes.
In 2002, Jackie joined JF Hillebrand South Africa as an Office and HR Administrator, initiating their foray into the realm of human resources management. Within this role, Jackie laid the groundwork for comprehensive HR practices within the organization, eventually ascending to the position of Human Resources Manager, overseeing operations in South Africa and subsequently across Africa, Middle East, and India.
Throughout her tenure at JF Hillebrand, Jackie spearheaded numerous initiatives, including the implementation of robust recruitment and selection processes, ensuring workplace safety compliance, and fostering employee engagement and development. Her exemplary performance and dedication led to successive promotions, ultimately culminating in her current role as Head of Human Resources BWS MEA.
Jackie’s professional journey is characterized by a relentless pursuit of excellence, a steadfast commitment to organizational growth, and a profound dedication to community welfare. With a wealth of experience, a proven track record of success, and a passion for making a difference, Jackie continues to inspire and empower those around her, leaving an indelible mark wherever she goes.
Strini Reddy
Research and Development
Strini Reddy is a seasoned professional in customs compliance and freight forwarding, serving as the Research and Development Chair at the Institute of Customs and Freight Forwarding (ICFF). With a background in logistics and supply chain management, Strini brings expertise in customs regulations, negotiation, import operations management, and sales management. His proactive approach and attention to detail have earned him a reputation for excellence in the industry.
With a strong technical background from the Da Vinci Institute as well as a vast number of years at Customs, Strini combines operational prowess with financial acumen to optimize processes and drive revenue growth. In his role at ICFF, he is dedicated to advancing the field through innovative research and strategic initiatives, demonstrating a commitment to continuous improvement and excellence in customs and freight forwarding practices.
With a strong technical background from the Da Vinci Institute as well as a vast number of years at Customs, Strini combines operational prowess with financial acumen to optimize processes and drive revenue growth. In his role at ICFF, he is dedicated to advancing the field through innovative research and strategic initiatives, demonstrating a commitment to continuous improvement and excellence in customs and freight forwarding practices.
The benefits of gaining a Professional Designation
- Demonstrates that the professional is aligned to the ICFF Standards Framework which ensures Quality Assurance in the industry.
- Demonstrates that you have a Professional Designation that indicates the level of FF & C experience
- Demonstrates that the professional has gone through a structured, assessed & verifiable evaluation process
- Demonstrates that the professional takes continuous professional development seriously
- Reinforces the integrity of the FF & CC profession in South Africa
- Reassures the industry that the professional is approved by ICFF, a Professional with a regulated code of ethics and a code of professional conduct.
- Professional Designation enables the professional to become part of a growing FF & CC network
- The professional will be contributing to the South African economy & growth.
The Value for the Organisation
Professionalisation of your employees can have significant advantage:
- Employees with professional designations bring specialised knowledge, skills, and expertise to their roles.
- Hiring employees with professional designations add credibility to an organisation
- Employees with professional designations can provide a competitive edge in the marketplace
- Professional designations often equip employees with up-to-date knowledge, skills, and tools to excel in their roles.
- Supporting employees in obtaining and maintaining professional designations demonstrates a commitment to their growth and development. (CPD)
- Clients and customers often seek the services of organisations with knowledgeable and competent professionals.
- Some professional designations require individuals to adhere to specific ethical codes and regulatory guidelines
- Professional designations often involve leadership and management components.